Direct Debit
Scheduled Payments for borrowers
The opportunity -
REPAY lenders define multiple installment repayments with their customers. Users can sign in every time they are doing a payment
What if they can set up automatic payments on a schedule?
The solution -
Conversational UX to create payment schedules
Scheduled payments grew from 1% of average monthly income to 4%
The approach -
Brining concepts from analog industries to loans and adapting them to the repayments business context.
| 1. User & Problem Research | |
|---|---|
| Product Box | User Persona |
| 2. Scoping | |
|---|---|
| Quantitative - Paretto analysis for borrowers recurrent behaviours | Qualitative - Benchmarking, Imagine Future Scenario |
| 3. Prototyping | |
|---|---|
| 23 iterations | User tests on maze.design |
| 4. Deployment | |
|---|---|
| Interactive Prototype | Micro Interactions |
The Deliverables - Wireframes, UI specs, and User stories were handed to developers
Check the whole flow wireframe in invision
HERE
